Care
Upholstery
Periodic cleaning by a professional upholstery cleaning service is the only recommended cleaning method for your upholstery, including furniture base beneath slipcovers.
Annual cleaning is suggested, but this may vary depending on use.
To prevent possible “bleeding” of ink onto fabric, do not leave newspapers or other printed materials lying on upholstery.
Take special care when spraying household chemicals and commercial products near upholstery.
Avoid placing your furniture in direct sunlight.
All fabric and leather will fade over time.
Applying noncommercial scented fabric fresheners, neutralizers and fabric protectors is never recommended.
Spills and Spot Cleaning
In some cases, spot cleaning can cause a ring or fading.
It is best to have the entire piece or cushion casing cleaned by a professional upholstery cleaning service to ensure uniform results.
If you decide to spot clean on your own, check the standard cleaning code (below) to determine the correct type of product to use.
Always blot—never rub—spills immediately with a clean, absorbent white cloth.
Blot from the outside to the middle of the affected area to prevent rings.
Pile fabrics may require brushing with a nonmetallic, stiff bristle brush to restore appearance.
Follow the cleaning code below.
Always pretest cleaning agents in a small inconspicuous area.
Never use strong chemicals or detergents.
Standard Cleaning Codes
Industry standard cleaning codes indicate the correct cleaning method based on the type of fabric.
To determine the cleaning code for your upholstery, please ask your store associate or refer to your sales receipt.
O: Spot clean in cold water using biodegradable detergent or eco-friendly soap; air dry. Organic dry cleaning is also recommended.
W: Spot clean using distilled water and water-based cleaning agents or foam only.
S: Spot clean with mild, water-free cleaning solvents only. Do not use water or dry clean.
SW: Spot clean using distilled water and water-based cleaning agents, foam or mild water-free cleaning solvents.
X: Vacuum or lightly brush to remove overall soil. Never use water, foam or liquid cleaning agents.
Note: For prewashed fabrics upholstered onto the frame, follow the S cleaning code.
Slipcovers
Protect from direct sunlight, which may cause fabric to fade unevenly.
Immediately blot spills with a clean white cloth.
Seat and back cushions should be reversed and/or rotated regularly.
Dry Clean-Only Slipcovers
Use a reputable dry cleaner or professional upholstery cleaner.
Always dry clean the entire slipcover for uniform results.
Close all zippers and fabric tab fasteners prior to cleaning.
As with clothing, some fading is to be expected.
Machine-Washable Slipcovers
Use a triple-load washer or divide slipcovers into manageable loads.
Always wash the entire slipcover for uniform results.
Close all zippers and fabric tab fasteners prior to washing.
Wash in cold water with mild detergent.
Tumble dry on low until slightly damp; remove promptly to reduce wrinkling.
Do not line-dry slipcovers as this may stretch the fabric.
As with clothing, some fading is to be expected.
Leather
Spots, Spills and Stains
Most liquids will initially be repelled by the leather but if left standing over an extended period of time, will be absorbed.
Blot liquid immediately with a clean, absorbent cloth.
Butter, oil or grease spills should be wiped with a clean, dry cloth.
Spot should dissipate into the leather in a short period of time.
For stubborn stains and spills, use a cloth lightly dampened with warm water to blot the stain and remove it.
If this does not work, mix mild soap with water, then blot to release the stain and blot again with a dry cloth (avoid scrubbing).
Do not use harsh cleaners or solvents, as they can abrade the finish or topcoat off the leather.
For additional leather care, please contact a leather cleaning professional.
Wood
Wood is a natural material susceptible to climate and the elements.
Avoid placing your furniture in highly humid or dry areas, such as directly next to air vents.
Direct sunlight may slightly darken or lighten wood furniture.
Note: Based on frequency of use and storage, dining table leaves may change tone at a different rate than the table itself.
Dust with a dry, soft cloth.
Remove any soil buildup with a damp cloth and dry immediately.
Wipe spills immediately with a soft, dry cloth.
If water is left standing, white spots can occur but should dissipate over time.
Paste wax and 0000 steel wool can be used on a wax finish to remove surface scratches.
Rub lightly over the entire surface then buff with a soft cloth.
Do not use harsh chemicals or abrasives on any finish.
Always use coasters or trivets to prevent heat and water from having direct contact with wood surfaces.
Use felt pads on any displays or hard objects that are placed directly on the wood.
Avoid contact with certain materials, such as rubber, which might react with the finish.
Wax or oil finishes may be renewed by rubbing a light application of a penetrating oil with fine steel wool and wiping with a clean, soft cloth to remove any excess oil.
Wood Care Products
Finisher’s Formula Natural Beeswax Polish
For use on all solid wood furniture.
All-natural oil and beeswax formula is non-toxic and biodegradable.
Guardsman≈ Water Mark Remover
For use on any wood surfaces.
Cotton cloth is specially treated with proprietary oils to quickly and easily erase water rings caused by moisture, minor blemishes and surface scratches, as well as latex paint and most permanent marker stains.
Natural Fiber
Clean spills with a damp cloth.
Remove small particles or surface debris with a soft brush.
Fiber furniture is intended for use indoors only and should be protected from exposure to sunlight.
Other Materials
Bluestone/Limestone
Spot clean with mild liquid dishwashing soap and warm water.
Do not use harsh chemicals or abrasive cleaners, including those that contain lemon, vinegar or acids, as they can damage the stone.
Concrete
See Outdoor Furniture section.
Marble
Clean with a soft, dry cloth.
Wipe spills immediately and avoid abrasive cleaners, as they can damage the marble.
Rugs
Natural Fiber
Vacuum regularly.
Blot spills immediately with a clean, absorbent white cloth.
Spot clean with a dry extraction powder such as Host.
For best results, professional dry extraction cleaning is recommended.
Natural fibers are quite absorbent and can shrink and expand with changes in humidity.
They are intended for indoor use only and are not recommended for use in damp or humid areas, such as bathrooms.
Keep out of direct sunlight to help prevent fading.
Rotate the rug periodically to help reduce uneven wear.
Latex rug backing may interact with uncured hardwood floor finishes.
Use rug pad when placing rug over finished hardwoodfloors or carpeting.
Our Multisurface Rug Pad is recommended.
Hair-on-Hide
Cotton
Most smaller-sized cotton rugs are machine-washable.
Larger sizes can be washed in industrial-sized washers or dry cleaned.
Avoid placing cotton rugs in direct sunlight to prevent fading over time.
A rug pad is recommended for all cotton rugs.
If the intended use is over carpeting, our Multisurface Rug Pad is recommended.
Synthetic
Our machine-woven, synthetic fiber rugs offer value in a new generation of man-made materials that often mimic the look of both natural fiber and wool rugs, while resisting stains, and wear and tear.
Indoor Rugs
Vacuum regularly.
Blot spills immediately with a clean, absorbent white cloth.
Spot clean or shampoo with a mild detergent.
For best results, periodic professional cleaning is recommended.
A rug pad is recommended for all indoor rugs.
If the intended use is over carpeting, our Multisurface Rug Pad is recommended.
Indoor/Outdoor Rugs
Wash with a mild detergent and rinse with a garden hose.
Rug Pads
Because rugs wear primarily from the back first, we recommend the use of a pad to lengthen the life of your rug, as well as provide stability and cushioning.
We offer two protective options, depending on the construction and use of the rug.
Multisurface Thin Rug Pad
Double-sided for use over both carpeted and hard-surface floors, this nonslip pad provides a moderate cushioned base for a variety of rug types.
Will not stain, discolor or leave marks on flooring.
Use the polyester felt side over carpeted surfaces; latex side is for use on hard-surface floors and floors with radiant heating.
Wipe latex side clean with a damp cloth; vacuum fabric side.
Trim for exact fit.
Guaranteed for 15 years.
For indoor use only.
Multisurface Thick Rug Pad
Double-sided for use over both carpeted and hard-surface floors, this nonslip pad provides a firm, cushioned base ideal for all rug types, especially hand-tufted and hand-knotted wool rugs.
Thicker pad hides irregularities in stone and tile floors, reduces puckering around furniture legs, insulates noise and cold, and makes vacuuming more efficient.
Use the polyester felt side over carpeted surfaces; latex side is for use on hard-surface floors and floors with radiant heating.
Wipe latex side clean with a damp cloth; vacuum fabric side. Trim for exact fit. Guaranteed for 15 years.
For indoor use only.
Rug Care Products
Cleaning Kit:
We recommend the all-natural Host Dry Carpet Cleaning kit for spot cleaning and for dry extraction cleaning of our fiber, cotton and wool rugs.
Bedding
Mattresses/Box
Springs For Special Edition BeautySleep® and Beautyrest® Bedding Systems:
It is not necessary or recommended to flip or rotate the mattress.
Queen- and king-size bed frames should have a rigid crosswise center support.
Refer to the diagram on the product warranty card attached to the mattress.
If your bed requires a mattress and box spring, our Special Edition box springs will meet the conditions of the product warranty.
Do not bend or fold the mattress more than 30 degrees.
Take special care to avoid bending the border wire.
A bent border wire is considered product abuse and may void the warranty.
Do not jump on the mattress, as this can break down the inner construction and materials.
Because each mattress and box spring is made from all new materials, they may feel slightly firmer than the floor model originally tested.
Therefore, there may be an adjustment period.
Each mattress provides optimal motion separation and conformability.
Because the mattress conforms to the body over time, it is typical to create body impressions up to 1.5" deep.
Impressions more than this would be addressed by the product warranty.
Care and Cleaning
Our Beautyrest mattresses and box springs have a stretch knit fabric cover, and our BeautySleep mattresses have a quilted cover.
A quilted mattress pad will protect your mattress from stains.
Spot clean spills and stains with mild soap and water.
Cleaning fluids of any type can damage construction materials.
Mattress Pads/Pillow Protectors
Machine wash warm separately on gentle cycle with mild detergent (no bleach).
Tumble dry medium.
Duvet Inserts/Pillows
Professional laundering is recommended for all of our down, down-alternative and feather-down items.
Outdoor Furniture
Metal
Aluminum
Aluminum frames will not rust if the finish is broken or scratched.
Clean all surfaces with mild soap and water as needed.
Store indoors out of season.
Tilt furniture to allow water to drain prior to storage.
Galvanized Steel
Steel frames will rust if the finish is scratched or if your furniture is exposed to excessive humidity, particularly in saltwater locations.
We recommend the use of covers during inclement weather.
Dust regularly with a dry, soft cloth.
Do not use harsh chemicals or abrasive cleaners, as they can damage the finish.
Stainless Steel
Clean with a damp cloth, mild detergent and wipe dry.
Do not use glass cleaner.
For best results, we recommend our 303® Multi-Surface Cleaner or Furniture Protectant.
Store indoors or cover during offseason.
Seaside residents should apply protectant regularly.
Wood
Eucalyptus
Eucalyptus frames have a natural mineral oil finish.
To maintain the look of new wood, use our Golden Care≈ Teak Cleaner and Teak Protector annually.
Store indoors out of season.
Mahogany
Mahogany frames have been finished with a UV stain (Table in a Bag) or marine-grade water-based paint or stain (Brant Folding Chair and Table).
To maintain the look of the Table in a Bag, use linseed oil.
To maintain the look of our Brant Folding Chair and Table, clean with a damp cloth.
Store indoors or cover out of season.
Teak
If left untreated, teak will develop a desirable silvery-grey patina over time.
To maintain the look of new wood, use our Golden Care≈ Teak Cleaner and Teak Protector annually.
Teak may be left outdoors year-round, though we recommend the use of covers during inclement weather.
Other Materials
Concrete
Clean with a dry or damp cloth.
Treat on a regular basis with clear stone floor wax.
Use coasters to protect from heat and water.
Wipe spills immediately.
Do not use abrasives or cleaners with citric acid.
If used outdoors, keep covered when not in use.
Exposure to direct sunlight may alter the color.
Store indoors in a dry place during winter and inclement weather.
Faux Cement
Clean surface with water and a soft sponge or cloth.
Mild household soap may be used to clean dirt from time to time, but is not necessary on a regular basis.
Rinse with a garden hose.
Do not power-wash.
FiberStone®/Ficonstone/Mosaic Tile/Polypropylene/Resin Rope
Clean with mild soap and water, or use our 303® Multi-Surface Cleaner.
Allow to dry prior to storage.
Store indoors in a dry place during winter and inclement weather.
Pebbled Glass
Clean with mild soap and water using a soft cloth.
Do not use glass cleaner or abrasive sponges and brushes.
Store indoors in a dry place during winter and inclement weather.
We recommend placing a plastic tarp between the furniture cover and pebbled glass.
Polystyrene/Polywood
We recommend the use of Finisher’s Formula Natural Beeswax Polish.
Avoid leaving items that could magnify the sun’s rays on the polystyrene/polywood surfaces, such as glass vases, wine glasses or reading glasses.
Use of placemats and coasters is recommended.
Use an outdoor furniture cover during inclement weather.
Tilt furniture to allow water to drain prior to storage.
Fabrics/Fibers
Batyline® Mesh
Clean periodically with a soft bristle brush using cool water and mild liquid detergent.
Store indoors or use outdoor furniture covers during heavy rain or inclement weather.
Olefin/PVC Mesh
Clean with mild soap and water or our 303® Multi-Surface Cleaner.
Allow to dry prior to storage.
Store indoors in a dry place during winter and inclement weather.
Resin Wicker
Clean resin wicker frames with mild soap and water.
Do not use abrasive powders or chlorine bleach.
Store indoors or use outdoor furniture covers during heavy rain or inclement weather.
Spun Polyester
Clean periodically with a soft bristle brush using cool water and mild liquid detergent, or use our 303≈ Multi-Surface Cleaner.
Avoid abrasive cleaners.
Store indoors or use outdoor furniture covers during heavy rain and inclement weather.
Sunbrella Acrylic
Clean with a soft bristle brush using mild soap and water, or use our 303® Multi-Surface Cleaner.
Avoid abrasive cleansers.
Stand cushions upright to air dry.
Do not remove cushion covers; open zipper to help air dry.
Store indoors or use outdoor furniture covers during heavy rain and inclement weather.
Outdoor Care Products
Golden Care® Teak Protector
For teak outdoor furniture.
Water-based solution with added pigment protects and maintains the new appearance of our teak Regatta collection and Berkshire chair, and Eucalyptus Umbrella Frames.
Golden Care® Teak Cleaner
A water-based solution to clean and brighten weathered teak.
Use with our teak Regatta collection and Berkshire chair, and Eucalyptus Umbrella Frames.
Finisher’s Formula Natural Beeswax Polish
For use on all solid wood and polywood furniture.
All-natural oil and beeswax formula is nontoxic and biodegradable.
303® Furniture Protectant
For use on furniture featuring all-weather wicker, metal frames, powdercoated finishes, resin, vinyl and plastic.
Protects against these materials becoming brittle, cracking or chalking.
Non-greasy formula offers UV protection.
303® Multi-Surface Cleaner
Recommended for Sunbrella≈ fabric, vinyl, plastic, resin, metal, rubber and other water-safe materials.
It rinses residue free and will remove water- and oil-based stains.
303® Fabric Guard
For all Sunbrella® fabric, as well as any water-safe textile.
Odorless solution restores lost water repellency with no color or texture alteration, and will repel any water- or oil-based stains.
Feather/Down Policy
According to the Higg Index, a leading index of sustainable materials, using feathers and down require less energy, water and chemicals, and generate less waste than the production of synthetic alternatives.
These properties make feathers and down a suitable filling material for pillows, duvets and ticking in select upholstered product.
All of the feathers and down we collect are a result of the food industry, where domestic or farm breed ducks are primarily raised to provide nourishment.
Our manufacturers have assured us that the ducks from which our feathers and down are sourced are not used in the production of foie gras.
We verify these assurances through an independent audit process.
Supply chains for feather and down content are complex and vary by geographic region.
Typical supply chains can include manufacturers, traders, down processing units and farms.
All parties involved in the sourcing of our feathers and down must follow all applicable federal, state and local laws and regulations, as well as our specific requirements outlined below:
1. The feathers and down used in our products are to be produced without unnecessary pain, suffering or injury. We do not condone or tolerate force feeding or the removal of feathers and down from live animals.
2. Segregation and identification methods for feathers and down are required to ensure an appropriate chain of custody from farm to finished good.
3. Suppliers must agree to announced and unannounced visits from internal and third-party auditors.
4. Suppliers are required to implement a document control process to ensure this feather/down policy is followed. This includes veterinary certificates, government documents, completed checklists and transaction certificates, among others.
In addition, we offer down alternative options for customers who do not wish to purchase feather and down products.
Crate and Barrel is committed to providing a high level of accountability and transparency in our buying practices.
We want our customers to be confident in the knowledge that we are committed to social and environmental standards.
We will continue to engage with our business partners, suppliers and the communities that help bring these products to your home.